Privacy Policy

01Information we collect

We collect information you give us directly, including:

• Contact details such as your name, email address, phone number and business or brand name.
• Booking and application details such as your goals, the service tier you are interested in, budget range, revenue range and anything you tell us in a form or message.
• Project materials you share with us, such as brand assets, footage, account access and content.
• Payment information, which is processed by our payment providers. We do not store full card numbers.

We also collect some information automatically, such as your browser type, device, pages visited, referring page and approximate location, through cookies and similar technologies.

02How we use your information

• To schedule and hold discovery calls and respond to your questions.
• To provide our services, including video production, websites and funnels, social media strategy, paid advertising and GHL automations.
• To send appointment confirmations, reminders and follow-ups by email, phone or text message.
• To send marketing messages if you have opted in. You can opt out at any time.
• To process payments, keep records and meet legal obligations.
• To measure and improve our website, ads and services.

03Text messages (SMS)

If you provide your phone number and agree to receive texts, we may send appointment reminders, updates and, if you opted in, marketing messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help.

We do not sell, rent or share your mobile number or SMS consent with third parties or affiliates for their marketing purposes. Text messaging opt-in data and consent are never shared with third parties, except with the service providers that deliver messages on our behalf.

04How we share information

We do not sell your personal information. We share it only as needed to run our business, including with:

• Service providers that help us operate, such as our CRM and scheduling platform (HighLevel), email and text delivery, payment processors, file storage and analytics tools.
• Advertising platforms such as Meta, Google, YouTube and TikTok, when we run campaigns or measure ad performance.
• Professional advisors, or authorities when required by law or to protect our rights.
• A buyer or successor if our business is sold or reorganized.

05Cookies and tracking

We and our partners may use cookies, pixels and similar tools to keep the site working, remember your preferences, understand how the site is used and measure advertising. You can control cookies in your browser settings. Blocking some cookies may affect how the site works.

06Data retention

We keep personal information only as long as needed for the purposes in this policy, including to provide services, keep business and tax records and resolve disputes. When it is no longer needed, we delete or anonymize it.

07Your choices and rights

You can ask us to access, correct or delete your personal information, or to stop sending you marketing messages, by emailing us. Depending on where you live, you may have additional rights under local law. We will not discriminate against you for exercising them.

08Security

We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

09Children

Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.

10Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date above. Continued use of the site after changes means you accept the updated policy.

11Contact us

True Frame Media LLC
Chicago, IL
[email protected]